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Onboarding

A clearer start for workers and participants.

Our onboarding flow helps everyone understand expectations, documents, goals, communication, and the first steps of support.

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Support worker preparing for onboarding

What onboarding covers

Simple steps, clear documentation, and practical guidance.

01

Create profile

Start with the account type and essential contact information.

02

Share details

Add goals, availability, qualifications, preferences, or care needs.

03

Review fit

Our team checks details and helps clarify the right pathway.

04

Begin support

Move into intake, matching, applications, or service coordination.

Support conversation in the community

Before you begin

Have the right information ready.

Participants

  • NDIS goals and support needs
  • Preferred routines and times
  • Safety or access information
  • Family or carer contacts

Workers

  • Qualifications and checks
  • Availability and location
  • Experience and key skills
  • Profile photo and contact details